To successfully locate your crypto payment, please provide the following information to our live support agents.
The email address used for the purchase
Your order number or invoice number
The Transaction Hash (TxID) and the Blockchain type (Ethereum, Arbitrum, ...) used to process the transaction - please, copy and paste the code, so we can use it.
Thank you for your cooperation and patience. We will do our best to assist you in this situation. Once you provide the requested information, I will forward it to our finance specialist, who will search for the payment.
Please note that if the customer uses a token or blockchain different from the one specified on the invoice, we cannot guarantee that the payment can be recovered, as we rely on an external payment gateway, Confirmo, for crypto payments.